Plants to the People!
Pick-Up, Mail Order, Courier, and Freight Shipping Services
How would you like to get plants from Phoenix Perennials?
In-Nursery Shopping: Immerse yourself in our full selection of garden plants seven days a week from 10am-5pm including all holidays from late February or early March until mid November every year at our nursery in Richmond, BC.
Pick-Up: Pick-up is available for all online Pre-Orders and Main Catalogue orders by local and regional customers.
Mail Order: Orders can be placed online in our Main Catalogue and Pre-Orders for shipping anywhere in Canada. We use Canada Post and FedEx, whichever is best for your location.
Courier and Freight: We are pleased to offer courier services throughout Metro Vancouver as far east as Mission and Abbotsford. Your plants will be picked up in the morning and delivered to you by 5pm that same day. We can also arrange freight services for large palleted orders within the Lower Mainland and to Vancouver Island, the Sunshine Coast, the Sea to Sky Corridor, the Okanagan, and into northern BC as well as to the rest of Canada. Freight services range from next day for regions close to Metro Vancouver to about 5 days for Ontario and Quebec.
| Greater Vancouver Courier Service Destinations | Estimated Courier Rate* |
|---|---|
| Richmond, Vancouver, Burnaby, New Westminster | $35 |
| Coquitlam, Delta, Pitt Meadows, Port Coquitlam, Port Moody, North Vancouver | $46 |
| West Vancouver, Surrey, White Rock, Langley, Tsawwassen | $52 |
| Maple Ridge | $58 |
| Aldergrove | $88 |
| Abbotsford, Mission | $120 |
*Courier rates are close estimates as of spring 2025 but are subject to change. They apply to a single flat or box that is a maximum of 2x2x2 feet in dimension and up to 25 lbs in weight. Multiple flats/boxes can be sent together for a small additional fee per piece. Oversize items up to about 6 feet high can also be sent for an additional fee. Rates do not include GST.
Vancouver Island: the Nanaimo to Campbell River/Quadra Island Corridor: Audrey at Ferry Godmother Delivery runs regular trips from Quadra Island to Metro Vancouver and back. She can collect your plants from us and meet you at scheduled meetups along her delivery corridor or provide home delivery. Her base rate is about $40. She can quote on rates for larger shipments. If you would like to use her services, please order your plants through us and let us know that Ferry Godmother will be picking up. We’ll let you know when your plants are ready. Then you can contact Audrey to make arrangements for her to pick up from us.
What type of customer are you?
To help us better serve you and manage the various needs of our different customers, please identify which type of customer you are and our recommendations for how to best use our services.
Local: Local customers are those that can easily visit in person. We encourage you to visit as often as you like to take advantage of our offerings as the nursery changes every week. You can place online orders for our various Pre-Orders for pick-up within their designated times. You are also welcome to place online orders for pick-up in our Main Catalogue. However, it is important to understand how the Main Catalogue works. We do not necessarily pull orders right away. Pick-up orders are assembled in weekly or bi-weekly cycles. Orders are also only pulled when all your plants are ready and your order is complete. You can place orders with a mix of different plants but if your order comprises a number of plants from the same genus, we recommend placing separate orders for each group. This way you’ll receive each group in a more timely fashion. For instance, you might want lupins, Echinacea, and succulents. We would contact you in late April or early May for lupins, late May for Echinacea, and June for succulents.
Regional: Regional customers are able to visit once or a few times a year often planning the timing of their trips to pick-up Pre-Orders or Main Catalogue orders. We encourage you to order online and to visit when your orders are ready. You can also take advantage of our courier, freight, and mail order options if this is more convenient for you.
Shipping Only: Shipping only customers are those that live too far away to visit the nursery. This might also include customers within Metro Vancouver with transportation or mobility issues who require shipping. Please feel free to place online orders.
